About me..
A highly motivated and detail-oriented IT professional with core certifications in CompTIA A+, and currently studying for my Network+ and Security+ certifications. Proven ability to manage and secure network infrastructures, troubleshoot complex hardware and software issues, and provide exceptional technical support. Eager to apply a robust understanding of IT principles to solve challenging problems and enhance an organization's technical and security goals. Additionally I have a pleathora of soft skills developed from nearly two decades of experience managing small teams of customer resolutions and fufillment team.
Recent Tech News
Core Competencies & Skills
IT & Hardware Fundamentals (A+ Certified)
- Hardware & Software Troubleshooting: Diagnosing and resolving issues with PCs, mobile devices, and peripherals.
- Operating Systems: Installing, configuring, and maintaining Windows, macOS, and Linux.
- Virtualization & Cloud Computing: Basic knowledge of cloud concepts and client-side virtualization.
- Technical Support: Providing direct user support and remote diagnostics.
Network Infrastructure (Network+ Studies)
- Network Design & Implementation: Deploying routers, switches, and wireless devices.
- Network Operations: Monitoring performance and ensuring business continuity.
- IP Addressing & Subnetting: Configuring IPv4 and understanding the OSI model.
- Troubleshooting: Using protocol analyzers and command-line utilities.
Cybersecurity (Security+ Studies)
- Threat & Vulnerability Management: Identifying, analyzing, and mitigating security threats.
- Security Architecture: Implementing secure network architectures and systems.
- Identity & Access Management (IAM): Implementing secure access controls and authentication.
- Risk Management & Compliance: Applying principles of governance, risk, and compliance.
Developed Soft Skills
- Coachable & Driven: Inquires openly for feedback, and immediatly applies input.
- Interpersonal Skills: Develops strong relationships and communicates effectively.
- Intellectually Curious: Continuously seeks knowledge and embraces challenges.
- Adaptability: Adjusts to changing environments and priorities with ease.
Hardware & Software Experience
Hardware
- Ubiquiti Devices: Deployment of multiple secured wireless broadcasts. Optimization for IoT devices, VPN, Port Forwarding and RDP.
- Desktops, Laptops: Assemble from scratch, troubleshoot, and maintain.
- Thin Clients: Deployment of Thin Client Technology in a learning lab enviroment.
- Mobile Devices: Troubleshoot, and maintain large range of devices including cellular and .
- Servers: Server rack setup, configuration, and maintenance.
Software/Tools
- osTicket: Deployment, Administration, & Application. Creating users, ticket escalation, file attachment, etc.
- Office 365: Deployment, Administration, & Application. Expert user.
- PRTG(Splunk Alternative)/Iperf/Nmap: Network security simulations and performance testing.
- Confluence: SOP creation and management.
- Instock: Asset & Logistics Management.
- Maximo: Facilities repair ticketing.
Operating Systems
- Windows: Proficiency in deployment, maintenance, and troubleshooting.
- MacOS: Maintenance, and troubleshooting.
- Linux: Deployment, maintenance, and troubleshooting.
- Chrome OS: Maintenance, and troubleshooting.
Coding Languages
- Python: Creation of repetitive task scripts and automation.
- HTML5/CSS: Development of responsive, aesthetically pleasing, and accessible web interfaces.
- SQL: Experience in SQL database queries, and complex table joins.
- Powershell & Bash: Creation of repetitive task scripts and automation.